Privacy Policy

Introduction

Deluxe Chicago Limo ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.deluxechicagolimo.com, use our booking services, or engage with us in any capacity.

Please read this Privacy Policy carefully. By using our services, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

Information We Collect

Personal Information You Provide

When you book a reservation, request a quote, or contact us, we may collect:

• Full name and contact information (email address, phone number)
• Billing and payment information (credit card details, billing address)
• Pickup and drop-off addresses
• Flight information (airline, flight number, arrival/departure times)
• Special requests or preferences (car seat requirements, accessibility needs)
• Corporate account information (company name, corporate billing details)

Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on site, referring URL)
• Location data (general geographic location based on IP address)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• Service Fulfillment: To process reservations, dispatch chauffeurs, and provide transportation services
• Communication: To send booking confirmations, receipts, and service-related updates
• Flight Tracking: To monitor your flight status and adjust pickup times accordingly
• Payment Processing: To process transactions and prevent fraud
• Customer Support: To respond to inquiries and resolve issues
• Improvement: To analyze usage patterns and improve our website and services
• Marketing: To send promotional offers and newsletters (with your consent)
• Legal Compliance: To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our business (payment processors, booking software, flight tracking services)
• Chauffeurs: With our professional chauffeurs as necessary to complete your reservation (pickup location, passenger name, special requests)
• Corporate Clients: If you book through a corporate account, trip details may be shared with your employer's travel administrator
• Legal Requirements: When required by law, subpoena, or legal process
• Safety: To protect the rights, property, or safety of our company, customers, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for website functionality (session management, booking process)
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• PCI-DSS compliant payment processing
• Secure data storage with access controls
• Regular security audits and updates
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking records and transaction data are typically retained for seven (7) years for tax and legal compliance purposes. You may request deletion of your personal information at any time, subject to legal retention requirements.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications at any time
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation on how we use your information

To exercise any of these rights, please contact us using the information provided below.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information held by businesses
• The right to opt-out of the sale of personal information
• The right to non-discrimination for exercising your CCPA rights

We do not sell personal information. To submit a CCPA request, please contact us at the information below.

Third-Party Links

Our website may contain links to third-party websites or services (such as our online booking platform). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: